DATA SECURITY AT CLICLAP

We design and develop our product with a high level of security in mind. You can rest assured that any data we store remains safe and confidential.

How we handle data

CliClap allows Users to easily engage with their website Visitors, providing an exceptional experience that drives higher engagement and conversion rates.

By default, our technology can work without saving any personal data, meeting the requirements of the GDPR and other privacy regulations. Our Users have the flexibility to select if they wish to save personal data of their website Visitors and which type of data (such as IP addresses and marketing forms data).

Our product starts working only after our Users add a unique tracking code (Javascript) to the pages they wish to implement CliClap on. Once a Visitor accesses a web-page that has the CliClap code, the script fetches the appropriate configuration and applies the changes on the browser-side by manipulating the DOM / HTML as it loads. CliClap only interfaces with the front-end of the User’s website and does not require any access to their backend system and database. All data is sent via secure https.

Data collected

User data

When a user signs up to the CliClap Services, we store the data provided through the signup form, such as their name, email address and their website. For paying Users, we also store personal data, such as payment information. It is each User’s voluntary decision whether to provide us with any such personal data, but refusal to provide any required data may result in us not being able to register the User and enable them to use our Services.

All personal data is saved on CliClap’s servers hosted on Microsoft Azure and payments related data is stored also on Bluesnap.

Users’ Visitors data

By default, CliClap only collects non-identifiable information about our Users’ Visitors. CliClap stores the following types of information for the Visitors who visit the User’s website:

  • Events performed during the Visitor’s sessions on the website.
  • Pages visited by Visitors
  • The channel a Visitor came from.
  • Platform and browser used.
  • The country browsed from.

How we use Cookies

CliClap uses cookies to identify returning visitors, enabling our recommendation engines to provide a personalized experience and to analyze Visitor’s behaviors.

Where do we save data

CliClap is hosted on Microsoft Azure servers, industry-leading, high-security servers in the United States of America, and in other jurisdictions as necessary for the proper delivery of our Services and/or as may be required by law. For further information, please visit the following link West US and West US 2 data centers.

CliClap service providers that store or process your Personal Information on CliClap’s behalf are each contractually committed to keep it protected and secured, in accordance with industry standards and regardless of any lesser legal requirements which may apply in their jurisdiction.

How we protect data

Code security

Our code is stored in a GitHub system. CliClap employs strict role-based security/passwords for access to the code. These are only valid when used from specific IPs. User/Password or SSH Key-Based authentication is used for server access. Commits to production code are strictly reviewed and approval is dependent on passing Unit Testing and QA in Test and Staging environments. There is a daily backup of the database data in Microsoft Azure Web Services infrastructure in the USA.

Application access

Users are always connected to the CliClap web-app via HTTPS using Secure Sockets Layer (SSL), a cryptographic protocol that is designed to protect against eavesdropping, tampering, and message forgery.

 

Last modified on: April 2nd, 2020

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Contacting CliClap

If you have any questions or concerns about CliClap’s services or Data Security measures, you may contact us by email at

[email protected]